Official Policy · 38000
38000 Privacy Policy — Platform User Data Protection
This Privacy Policy describes how the 38000 platform collects, uses, stores, and protects the personal information of users in Malaysia. Please read it carefully before using our services.
Effective Date: 1 January 2026
What information does this platform collect?
The 38000 platform collects several categories of information from users during the registration process and through ongoing use of the platform. This information is collected directly from users or automatically via commonly used tracking technologies.
Account information: Full name, email address, mobile number, date of birth, and login details (username and password in encrypted format). This information is required to create and manage your account on the 38000 platform.
Payment information: Information relating to financial transactions in Malaysian Ringgit (RM / MYR), including your chosen payment method (such as Touch 'n Go, FPX, or online banking), bank account number registered for withdrawals, and records of deposit and withdrawal transactions. Full card numbers are not stored on our servers.
Device and browser information: IP address, device type, operating system, browser type, screen resolution, and login session details. This data is used for security purposes and to detect suspicious activity.
Usage data: Game records, betting history, active session duration, pages visited within the platform, and general usage patterns. This data helps us understand how users interact with the platform for service improvement purposes.
How is this information used?
All information collected by the 38000 platform is used for legitimate purposes directly related to providing online entertainment services to users in Malaysia. The primary purposes are as follows:
- Account management: Creating, verifying, and maintaining user accounts, including any required identity verification (KYC) processes.
- Transaction processing: Processing deposits and withdrawals in Malaysian Ringgit (RM) securely and accurately.
- Platform security: Detecting and preventing fraud, unauthorised access, account misuse, and activities that violate our terms of use.
- Customer support: Resolving enquiries, complaints, and support requests submitted by users.
- Promotional communications: Sending information about offers, promotions, and platform updates — subject to the communication preferences set by the user in their account settings.
- Legal compliance: Meeting applicable legal and regulatory requirements, including financial reporting obligations set by the relevant authorities.
Use of cookies and tracking technologies
The 38000 platform uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions correctly. Cookies are small text files stored on your device when you visit our platform.
Functional cookies: Used to remember your login session, language preference, and display settings. These cookies are essential for the platform's core functionality and cannot be disabled without affecting your experience.
Analytics cookies: Collects information on how users interact with the platform, including the most frequently visited pages and time spent. This data is used in aggregated form for platform improvement and does not contain personally identifiable information.
Security cookies: Helps identify legitimate sessions and protect user accounts from unauthorised access. These cookies are critical to the security of the 38000 platform.
Users can manage or disable cookies through their browser settings. Please note that disabling functional cookies may affect your ability to fully use certain features of our platform.
How is data stored and protected?
The security of user data is a top priority for the 38000 platform. We implement a range of technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
All data transmitted between users' devices and the platform's servers is protected using SSL/TLS encryption. Account passwords are stored in hashed format using industry-recognised algorithms and cannot be recovered in their original form by any party. Sensitive payment information is processed through payment channels that comply with established security standards.
User data is stored on servers protected by strict access controls. Only staff with a legitimate operational need are permitted to access users' personal information, and all such access is logged for audit purposes.
We retain user data for as long as necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Once the retention period expires, data will be securely deleted or anonymised.
Is your information shared with anyone else?
38000 does not sell, rent, or disclose users' personal information to third parties for marketing purposes without explicit consent. However, there are limited circumstances where sharing information may be necessary:
- Payment service providers: Required transaction information is shared with approved payment processors to facilitate deposits and withdrawals in Malaysian Ringgit (RM) securely. These providers are bound by strict confidentiality agreements.
- Legal requirements: Information may be disclosed to the relevant authorities where required by court order, legal warrant, or legitimate regulatory compliance obligations.
- Fraud prevention: In limited circumstances, information may be shared with other platforms or security agencies for the purpose of detecting and preventing fraudulent activity or money laundering.
In all instances of information sharing, the 38000 platform ensures that recipients adhere to data protection standards comparable to those set out in this policy.
Your rights as a user of this platform
Users of the 38000 platform have certain rights in relation to their personal data. These rights can be exercised by contacting our customer support team:
- Right to access: You have the right to request a copy of the personal information we hold about you. Such requests will be processed within a reasonable timeframe.
- Right to correction: If any information we hold about you is inaccurate or outdated, you have the right to request a correction. You may also update certain details directly through the account settings section.
- Right to erasure: You may request the deletion of your account and personal data, subject to applicable legal retention requirements and relevant platform conditions. Financial transaction data may need to be retained for a period specified by law.
- Right to object: You may opt out of having your data processed for direct marketing purposes at any time by updating your communication preferences in your account settings.
To exercise any of the rights above, please contact the 38000 customer support team at: [email protected]. We will endeavour to process your request within thirty business days from the date of receipt.
For any further enquiries regarding this privacy policy or for additional information, you may also refer to the FAQ us.
Have questions about your account privacy?
Check the FAQ section for more information, or register an account to start using the 38000 platform safely and securely.