Official Policy · 38000
38000 Responsible Gaming — A Guide to Healthy & Safe Play
38000 cares about the wellbeing of every user. This page provides guides, self-control information, and support resources to keep your gaming experience enjoyable and in check.
38000's commitment to responsible gaming
38000 believes that online entertainment should remain fun, controlled, and free from any negative impact on your daily life. We view responsible gaming not merely as a legal obligation, but as a core value that shapes how we design and operate our platform.
We provide a range of tools and information to help Malaysian users make informed decisions while using the 38000 platform. Our goal is to ensure every user — whether playing Live Casino, betting on sports, or playing poker — does so with awareness, moderation, and without financial pressure.
Healthy online gaming means playing because it's enjoyable — not as a way to relieve stress, solve financial problems, or chase losses. If you notice your motivations shifting in an unhealthy direction, that's a signal to pause and reassess.
Recognise the signs of risky gaming behaviour
Recognising early warning signs is the first step to maintaining a healthy balance. Here are some signs to watch for in yourself or someone you care about:
- Borrowing money to play
- Using daily living expenses for deposits
- Constantly chasing losses
- Unable to keep track of how much money was spent
- Playing longer than planned
- Neglecting work or family responsibilities
- Feeling restless or irritable when unable to play
- Hiding gambling activity from loved ones
If you recognize two or more of the above signs in yourself, we encourage you to use the available self-control tools or contact the 38000 support team.
How to set effective time limits and budgets
One of the simplest ways to keep your gaming experience healthy is to set clear limits before you start. Here's a practical guide for 38000 platform users in Malaysia:
Budget limit: Set an amount in MYR that you can spend without affecting your daily needs, bills, and savings. Treat this amount as entertainment expense — like going to the movies or dining out. Never exceed this limit, even if you feel you’re “almost winning.”
Time limit: Set a clear time limit for each gaming session — for example, no more than one hour at night. Use a timer on your phone as a reminder. When time’s up, stop immediately without any excuse to continue.
Deposit limit: Your 38000 account lets you manage your deposit limits through account settings. You can set weekly or monthly deposit limits in MYR to suit your financial situation. Limits take effect immediately, and a processing period is required to reduce them — this is a deliberate safeguard to help you stick to your decisions.
Self-control tools available to you
38000 offers several self-control options that users can activate at any time through account settings or by contacting our customer support team:
Set daily, weekly, or monthly deposit limits in RM to automatically control your spending.
Take a short break for 24 hours, 48 hours, or seven days. Your account will be temporarily deactivated during this period.
Long-term self-exclusion options (six months or more) for users who need a more serious break.
To activate any of the options above, contact the 38000 customer support team by email at [email protected]. Self-exclusion requests will be processed within 24 hours and cannot be canceled during the chosen period.
Protecting Minors
38000 has a strict policy that our services are available only to individuals who have reached the legal age of majority. All users are required to verify their age upon registration, and we reserve the right to request proof of age verification at any time.
If you have minors at home, we encourage you to:
- Always log out of your 38000 account when it is not in use.
- Never share your login details with anyone, including family members.
- Use parental control features on shared devices to block access to gambling websites.
- Have open conversations with your children about the risks of online gambling.
If you suspect that someone underage has accessed your account, please contact us immediately so that the appropriate action can be taken.
Life balance and knowing when to seek help
Healthy gaming should be a small part of a balanced life — not the centre of it, or a way to cope with emotional or financial difficulties. 38000 encourages users to make time for family, friends, and other meaningful activities outside the platform.
If you notice that your gambling habits are starting to disrupt your daily life, personal relationships, or financial situation, it’s a good sign to pause and talk to someone you trust. Seeking help is nothing to be ashamed of — it’s a sign of strength, not weakness.
The 38000 customer support team is ready to help you activate self-control options or close your account if needed. Your wellbeing is our priority above all else. For enquiries or immediate assistance, reach us at: [email protected]
For more information on how to use the platform more responsibly, you may also refer to the FAQ us.
Need help or want to find out more?
Our team is here to help. Check the FAQ section for quick answers, or log in to your account to manage your self-control settings.